Knowing what your customers are saying about your products can be a very powerful asset to your company. Rexyo has developed a unique set of resources and expertise in Opinion Mining and Sentiment Analysis. This can be used for instance to determine whether a newspaper advert is mentioned in a negative context, e.g surrounded by bad news on the same page, which could affect the price of the advertising.

Opinion Mining provides a slightly more refined information as it aims at extracting occurences of concepts and the sentiments associated with them. These concepts can be for example products and their associated features, for instance specific brands of mobile phones and their attributes.

What do your customers say?

Rexyo transforms text-based content into quantitative and easily consumed reports and analysis. Just as corporations have used data mining and business intelligence to ‘crunch numbers’, text mining or text analytics ‘crunches text’. Opinion Mining can be used for analysing blogs, forums or any web page and provides a rich information about what users and consumers think about a given product.

Overview of our Technology

Rexyo integrates the broadest continuum of customer feedback, regardless of channel, from internal and external sources, in structured and unstructured format, and in any language. After collecting the feedback, Rexyo extracts linguistic content, categorizes and assigns sentiment scores to distinguish the who, what, how, and why of any customer experience. Because Rexyo makes data accessible from a variety of interfaces, anyone in the enterprise regardless of role or department can receive critical voice of the customer intelligence, when and how they need it. The value of our text and sentiment analysis solution reveals itself through the end-to-end solution.